Welcome to Relocating Expert, (brand/handelsnaam of Acrodis Europe BV).

By accessing and using our website or services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Provisions

1.1. Relocating Expert provides consultancy on relocation services to individuals and organizations.
1.2. These terms apply to all agreements, services, and communications between Relocating Expert, its clients and intermediary parties.
1.3. The main languages for service delivery in the Netherlands are Dutch and English only.

2. Communication

2.1. All communications will primarily be conducted via email, phone, or through our website platform.
2.2. Clients are responsible for providing accurate contact information to ensure timely communication.
2.3. Relocating Expert is not liable for any delays or misunderstandings resulting from incorrect or incomplete client-provided information.

3. Payment Terms

3.1. All services are subject to fees, which will be clearly communicated before commencing work.
3.2. Payments must be made in euros (€), and payment options will be specified on invoices or during service agreements.
3.3. Unless otherwise agreed, all invoices must be paid within 14 days of issuance.
3.4. In the event of late payments, Relocating Expert reserves the right to:

• Charge statutory interest and collection costs.
• Suspend or terminate services until full payment is received.

4. Service Scope

4.1. The services provided by Relocating Expert are tailored to each client’s specific needs and outlined in the agreement.
4.2. Any changes to the agreed scope of services may result in additional costs and will require written approval from both parties.

5. Cancellation and Refund Policy

5.1. Cancellations must be communicated in writing.
5.2. Refunds will only be issued in cases where the service has not commenced or as outlined in the offer, or invoice or specific service agreement (whichever applicable and accepted by client as per executing the payment).

6. Liability

6.1. Relocating Expert will perform services with reasonable skill and care but is not liable for:

• Any indirect or consequential damages.
• Delays or disruptions beyond our control.

6.2. Our maximum liability is limited to the total fees paid by the client for the specific service in question.

7. Governing Law

7.1. These terms are governed by Dutch law.
7.2. In the event of a dispute, both parties agree to first attempt resolution through an intermediary or mediator. If the dispute cannot be resolved through mediation, it will be referred exclusively to the courts of the Netherlands.

For questions or concerns about these terms, please contact us at terms@relocating.expert.